1. Shipping Methods
We offer standard and expedited shipping options for any physical products purchased through our platform. The shipping method will be selected based on the user’s preference and availability in the shipping options at the time of purchase.
- Standard Shipping: This is the most economical shipping option, with delivery times ranging from 7-10 business days depending on your location.
- Expedited Shipping: For faster delivery, we offer expedited shipping options, with delivery times ranging from 3-5 business days.
2. Shipping Costs
Shipping costs are calculated based on the delivery address and the weight of the items being shipped. The exact shipping fee will be displayed at checkout before you complete your purchase. Please note that the shipping fee is non-refundable in the case of returns.
3. Processing Time
Orders are processed within 2-3 business days after the purchase is confirmed. If there are any delays in processing due to high demand, holidays, or other factors, you will be notified by our team. Orders placed on weekends or public holidays will be processed on the next business day.
4. Shipping Locations
We currently ship to most locations in the United States and select international locations. If you are located outside of the United States, please check if we deliver to your country before making a purchase. If we do not ship to your location, feel free to contact us to discuss alternative shipping options.
5. Delivery Times
Delivery times depend on your shipping location and the shipping method chosen:
- Domestic (Within the U.S.): Typically takes 5-7 business days for standard shipping and 3-5 business days for expedited shipping.
- International: Delivery times vary depending on the country and customs processing, typically ranging from 7-14 business days.
6. Tracking Your Order
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information. You can use this tracking number to monitor the progress of your shipment through the courier’s website.
7. Shipping Delays
Occasionally, shipping may be delayed due to factors beyond our control, such as weather conditions, customs delays, or technical issues. While we do everything we can to ensure timely delivery, we cannot be held responsible for delays caused by third-party couriers.
8. Incorrect or Incomplete Address
Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for lost or delayed shipments caused by incorrect or incomplete addresses. If you realize you have entered the wrong shipping address, please contact us as soon as possible so we can make the necessary corrections.
9. Damaged or Lost Shipments
In the rare event that your shipment is damaged or lost during transit, please contact us immediately. We will work with the shipping carrier to resolve the issue. You may need to provide documentation or photos of the damage or loss for insurance purposes.
10. Returns and Exchanges
Please refer to our Return and Refund Policy for information on how to handle returns or exchanges of physical products. Products that are returned due to shipping damage or errors on our part will be eligible for a refund or exchange.