At Prestigious Top Uni, we aim to provide exceptional services and a seamless experience to all our students. However, in the unlikely event that you need to return a service or request a refund, we have outlined our return and refund policy below.

1. Eligibility for Return and Refund

  • Services: Due to the nature of our services, such as academic consulting, application assistance, and educational resources, we generally do not offer refunds once a service has been provided. If a service was not provided as promised or if there was an error on our part, you may be eligible for a refund or an alternative solution.
  • Physical Products: For any physical products (e.g., educational books or materials) purchased from our platform, you may request a return or refund within 14 days of receipt, provided the product is in its original condition and packaging.

2. How to Request a Refund

To request a refund or return, please follow these steps:

  1. Contact Us: Reach out to our support team at Contact@prestigioustopuni.com or call us at [Insert Phone Number] within 14 days of your purchase.
  2. Provide Details: Include your order number, the reason for the return or refund request, and any supporting documents or evidence (such as screenshots, emails, or photos).
  3. Return Process: For physical products, return the items in their original condition, including packaging, to the address we provide. Once we receive the returned item, we will process the refund.

3. Refund Process

If your return or refund request is approved:

  • Services: If the refund is granted for services, the refund will be issued to the original payment method used for the transaction. Please allow up to 7-10 business days for processing.
  • Physical Products: Refunds for physical products will also be issued to the original payment method. You will be notified once your refund has been processed, and it may take 5-7 business days for the funds to appear in your account.

4. Non-Refundable Situations

Refunds will not be issued in the following cases:

  • If more than 14 days have passed since your purchase or service initiation.
  • If the product has been used, damaged, or is not in its original condition.
  • If the service has been completed or delivered as agreed, and you change your mind.

5. Changes or Cancellations of Services

  • Before Service Delivery: If you wish to cancel a service before it has been provided, you can do so without any penalty. You will be eligible for a full refund.
  • After Service Delivery: Once a service has been provided (such as consultation or application submission), no refund will be issued unless the service was not delivered as promised.